I was watching the TV show, "Undercover Boss," this past
week. If you are not familiar with it, it is a reality
TV program where the heads of companies disguise
themselves and work alongside the employees of their
company to find out how things are going with their
business right there on the front lines. In this
particular program they covered the founder and CEO of a
string of bars that has been successful in the south.
When you see the waitresses at work, you understand the
angle of this business. The servers are all young women
wearing uniforms that are just an inch away from strip
club fashion. It is also obvious that you won't get
hired at these bars as a waitress unless you have a
certain sized chest. That's why the bars are called
"Twin Peaks," the suggestion made by the owner's wife.
Charming.
We see before their shift all the girls attending the
daily meeting. According to company practice, each day
the manager, a man, evaluates each of the women on their
hair, make-up, general appearance, friendliness with
customers and other aspects of work. Those who rank the
highest each day get the best sections in the bar. The
waitress who is paired up with the disguised owner of
the company complains:
"It's not fair the way we get evaluated. The girls who flirt with the manager always get the best tables. And this ranking list is always creating trouble between the girls. It causes a lot of bad feelings between us."Imagine a manager every day telling his staff how they rate in sex appeal, every day, in front of all the group. And how does the undercover boss respond?
"The manager must not be doing it correctly because I was the person who invented the ranking system."As he is talking further with this waitress she tells him there is a lot of harassment on the job. Guys can become abusive, they make propositions, and sometimes they wait in the parking lot and follow them home after work. She said that she gets abusive treatment from at least one guy every shift. Undercover boss is shocked. "I can't believe this. I can't believe there is so much trouble with customers like this." And I'm thinking, are you kidding me? You dress them up like strippers and you expect them to be treated with respect? The boss is also shocked that this waitress is constantly using profanities with customers. You dress them up as whores but you want them to speak like debutantes?
"I didn't study for the test but I don't think I should get an F. I did not read the directions, but I don't think it's my fault that it's broken. Sure I'm not home very much, but why do you get so angry about it?"It has become more common for people to say and do things that to a reasonable person seem guaranteed to end in a bad result, and yet they are surprised by it, upset by it, or even angry because of it. It's not the result they wanted, so how could it happen?